From preventive maintenance to 24/7 roadside assistance, Mercedes-Benz offers a comprehensive after-sales service package designed for professionals.
For a tradesman, a carrier, or a fleet manager, unplanned downtime means a direct loss of revenue. Sometimes it leads to penalties. It always damages one’s reputation.
Mercedes-Benz understands this. Its solution: a comprehensive ecosystem of services—before, during, and after a breakdown.
The offering is built on five pillars: Maintenance & ServiceCare, 24/7 roadside assistance, a network of authorized repair shops, connected services, and certified genuine parts.
Expert maintenance to maximize the lifespan of your commercial vehicle
The Mercedes-Benz network of authorized repair shops is trained to the manufacturer’s standards. Every service is performed using genuine parts, from simple maintenance to complex repairs.
ServiceCare contracts allow you to budget in advance for maintenance, wear and tear, and unexpected costs. Ideal for controlling your TCO without sacrificing vehicle availability.
Another notable innovation: Mercedes-Benz Mobile Service. Qualified technicians travel directly to the customer’s location—whether a warehouse, construction site, or depot—to perform maintenance, certain repairs, or update onboard software. This solution significantly reduces downtime by eliminating the need for back-and-forth trips to the dealership.
Always by your side, 24 hours a day
A commercial vehicle doesn’t follow a schedule. That’s why Mercedes-Benz Care offers continuous assistance, available at any time, whether the driver is in the city or on a remote road. The customer service center, Service24h, and roadside assistance teams form an immediate response system designed to minimize the time spent on the side of the road.
The MobiloVan warranty perfectly illustrates this philosophy: in the event of a breakdown, Mercedes-Benz covers towing, provides a replacement vehicle, and coordinates repairs, so that business operations can resume as quickly as possible. Coverage that goes far beyond traditional roadside assistance.
Digital Solutions for Your Fleet
The digital transformation of after-sales services is at the heart of Mercedes-Benz’s strategy. Mercedes-Benz connected services enable real-time monitoring of vehicle health, reducing unexpected breakdowns through early detection of anomalies.
Among the flagship tools, the Van Uptime Monitor continuously analyzes vehicle data and alerts the fleet manager as soon as preventive maintenance is required. The Onboard Service App, meanwhile, simplifies scheduling appointments and tracking maintenance directly from the dashboard. These connected solutions result in measurable time savings for management teams and increased fleet availability.
The Mercedes-Benz Standard: No Compromises
Behind every service lies a guarantee of quality that is the hallmark of Mercedes-Benz. The genuine parts used in all repairs are designed specifically for each model—Sprinter, Vito, Citan, or their electric variants—ensuring perfect compatibility and optimal durability.
The repair methods themselves are certified by the manufacturer, which preserves the terms of the new vehicle warranty and ensures a higher residual value upon resale. For companies that regularly manage their fleets, this economic advantage is far from negligible.
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